FAQ

Where do you ship?

We currently ship only within the United States.

Do you offer free shipping?

Yes. Katie's Pet offers free shipping on all orders throughout the United States.

How long does order processing take?

Orders are typically processed within 2 business days.

How long does shipping take?

Delivery usually takes between 5 and 8 business days after your order has been processed.

How can I track my order?

We will email your tracking information as soon as we receive it from the shipping carrier.

What is your return policy?

We offer a 30-day return policy. Items must be returned in their original condition and packaging.

How long do refunds take?

Once your return has been received and approved, refunds are typically processed within 3 to 5 business days.

What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods available at checkout.

Can I change or cancel my order?

If your order has not yet been processed, please contact us as soon as possible and we will do our best to assist you.

How do I contact customer support?

You can contact us at support@katiesn.com or call +1 732-422-0056.