Shipping policy

At Katie's Pet, we are committed to delivering your pet supplies safely, quickly, and transparently. Below is the complete breakdown of our shipping practices, processing schedules, and delivery guidelines.

1. Delivery Area & Currency

Shipping Zone: We ship exclusively to physical addresses within the United States (USA). International shipping is not available at this time.
Currency: All product prices, shipping details, and order transactions are processed and displayed strictly in US Dollars ($).

2. Shipping Rates & Cost

Free Standard Shipping: We offer 100% Free Shipping on all orders across the United States. There are no minimum order requirements, membership fees, or unexpected delivery charges at checkout.

3. Order Processing & Delivery Schedules

Our facility operates from Monday through Friday (excluding national public holidays).

Customer Service & Operational Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)
Order Cut-Off Time: 5:00 PM (Eastern Standard Time - EST)

(Orders placed after 5:00 PM EST will begin processing on the following business day.)
Handling / Processing Time: 1 to 2 Business Days (Monday – Friday)
Transit / Shipping Time: 3 to 5 Business Days (Monday – Friday)
Total Estimated Delivery Time: 4 to 7 Business Days (Monday – Friday)

Note: Deliveries and shipments do not occur on weekends or recognized national public holidays.

4. Shipping Carriers

To ensure your products arrive in optimal condition, we partner with trusted national courier networks:

FedEx
DHL Express
Other reliable domestic shipping carriers when required.

5. Order Tracking Updates

Automatic Email Notification: Once your package has been handed over to the carrier, an automated Shipping Confirmation Email containing your unique tracking number will be sent to you.
Real-Time Monitoring: You can track the status of your package directly on the official carrier tracking portal (FedEx, DHL, etc.).
Tracking Sync: Please allow 24 to 48 hours for the courier system to update and reflect initial tracking scans.

6. Address Restrictions (P.O. Boxes & Military Addresses)

Physical Street Addresses Only: Due to carrier limitations and package size constraints, we cannot deliver to P.O. Boxes, APO, FPO, or DPO (Military) addresses.
Please provide a valid physical residential or commercial street address during checkout to avoid shipping delays or automatic cancellations.

7. Order Cancellations & Modifications

Before Shipment: If you need to update your shipping address or cancel your order, please email us at support@katiesn.com within 12 hours of order placement.
After Shipment: Once an order is dispatched, we cannot modify the delivery address or stop the package. You will need to wait to receive the shipment and follow our standard Return Policy.

8. Sales Tax

Pricing Transparency: All applicable state and local sales taxes are already included in the displayed product prices. The total price visible on the product page is exactly what you pay—no additional tax fees will be added at checkout.

9. Accepted Payment Methods

We offer secure checkout through trusted credit/debit networks and digital payment services:

Credit & Debit Cards: Visa, Mastercard, American Express, Discover
Digital Wallets: Apple Pay, Google Pay

10. Holidays & Peak Seasons

During high-volume shopping periods (such as Black Friday, Cyber Monday, and major holidays), courier networks may experience heavier transit volumes. While we guarantee that your order will be dispatched within our 1–2 business day handling window, minor carrier transit delays may occur. We appreciate your patience during these busy periods.

11. Customer Support & Contact Information

If you have any questions regarding shipping or need help tracking your order, please reach out to our support team:

Store Name: Katie's Pet
Physical Address: 416 Renaissance Rd, North Brunswick Township, NJ 08902, United States
Phone Number: +1 732-422-0056
Email Support: support@katiesn.com
Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (Eastern Time)