Shipping policy
Last updated: 05 September 2026
At Katie's Pet Store, we want your order to reach you quickly and reliably. Please review our shipping policy below.
1. Order Processing (Handling Time)
All orders are processed within 1–2 business days after payment confirmation. Orders are processed Monday–Friday, excluding public holidays. Orders placed on weekends or holidays begin processing the next business day.
2. Shipping Destinations
We currently ship within the United States (all 50 states).
3. Shipping Method & Transit Time
We ship via standard ground carrier. Estimated transit time after dispatch is 3–5 business days.
Total Estimated Delivery Time: 4–7 business days (1–2 days handling + 3–5 days transit), from the date the order is placed.
4. Shipping Costs
We offer FREE standard shipping on all orders within the United States. No minimum order value is required — no hidden fees are added at checkout.
5. Order Tracking
Once your order ships, you will receive a confirmation email with your tracking number and carrier details. Tracking updates may take 24–48 hours to appear after dispatch.
6. Delivery Delays & Exceptions
While we aim to meet all estimated delivery times, delays caused by carrier issues, weather conditions, or other factors beyond our control may occasionally occur. Orders with handling or shipping periods that overlap a national holiday may have their estimated delivery date extended by one day.
7. Incorrect Address / Failed Delivery
Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect addresses or failed delivery attempts may require additional shipping fees for re-delivery.
8. Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us within 7 days of the estimated delivery date at the email below so we can file a carrier claim and arrange a replacement or refund.
9. Contact Us
For any shipping-related questions, reach us at:
- Business Name: Katie's Pet
- Address: 416 Renaissance Rd, North Brunswick Township, NJ 08902, United States
- Phone: +1 732-422-0056
- Email: support@katiesn.com
- Business Hours: Monday–Friday, 9:00 AM – 5:00 PM