Terms of service

Welcome to Katie's Pet Store. These Terms of Service ("Terms") govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.

1. Eligibility

You must be at least 18 years old, or the age of legal majority in your state, to make a purchase on our website. By placing an order, you confirm that you meet this requirement.

2. Products & Descriptions

We make every effort to display our products and their descriptions, images, and pricing accurately. However, we do not warrant that product descriptions, images, or other content are error-free. Colors and appearance may vary slightly due to display settings.

3. Pricing & Payment

  • All prices are listed in USD and are subject to change without notice.
  • Payment must be made in full at the time of order through our supported payment methods.
  • We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or unavailable inventory. If your order is cancelled after payment, you will receive a full refund.

4. Order Acceptance

Your order is an offer to purchase. We reserve the right to accept or decline any order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.

5. Shipping & Returns

Shipping and return terms are governed by our separate [Shipping Policy] and [Return & Refund Policy], which are incorporated into these Terms by reference.

6. Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account. Notify us immediately of any unauthorized use.

7. Acceptable Use

When using our website, you agree not to:

  • Use the site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt the website's functionality
  • Submit false or misleading information
  • Use automated tools (bots, scrapers) to access the site without our permission

8. Intellectual Property

All content on this website — including text, images, logos, graphics, and product descriptions — is the property of Katie's Pet Store or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without written permission.

9. Product Use & Disclaimer

Products sold by Katie's Pet Store are intended for general pet use as described. We are not responsible for misuse of products or for any adverse reactions your pet may have. Please consult a veterinarian for any health or dietary concerns specific to your pet.

10. Limitation of Liability

To the fullest extent permitted by law, Katie's Pet Store shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount you paid for the product(s) giving rise to the claim.

11. Disclaimer of Warranties

Our website and products are provided "as is" and "as available" without warranties of any kind, either express or implied, except as required by applicable law.

12. Indemnification

You agree to indemnify and hold Katie's Pet Store harmless from any claims, damages, or expenses arising from your violation of these Terms or misuse of our website or products.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party site.

14. Governing Law

These Terms are governed by the laws of the State of New Jersey, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts located in New Jersey.

15. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes are posted constitutes your acceptance of the updated Terms.

16. Contact Us

If you have any questions about these Terms, contact us at:

  • Business Name: Katie's Pet Store
  • Address: 416 Renaissance Rd, North Brunswick Township, NJ 08902, United States
  • Phone: +1 732-422-0056
  • Email: support@katiesn.com
  • Business Hours: Monday–Friday, 9:00 AM – 5:00 PM