Privacy policy
Last updated: September 5, 2026
Katie's Pet Store ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy applies to visitors and customers within the United States and explains what information we collect, how we use it, and your rights regarding that information.
1. Information We Collect
Information you provide to us:
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely by our payment provider — we do not store full card numbers)
- Order history and communications with our support team
Information collected automatically:
- IP address, browser type, device information
- Pages visited, time spent on site, referring website
- Cookies and similar tracking technologies (see Section 4)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order, shipping updates, and customer support requests
- Improve our website, products, and customer experience
- Send promotional emails or offers (only if you've opted in — you can unsubscribe anytime)
- Detect and prevent fraud or unauthorized transactions
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers who help us operate our business (payment processors, shipping carriers, email service providers)
- Legal authorities, if required by law or to protect our rights, property, or safety
- Business transfers, in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep items in your shopping cart
- Remember your preferences
- Analyze site traffic and usage patterns
- Support advertising and remarketing (e.g., Google Ads, Meta)
You can control or disable cookies through your browser settings. Disabling cookies may affect some site functionality.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Opt out of marketing communications
- Request a copy of your data
To exercise any of these rights, contact us using the details in Section 10.
California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information (note: we do not sell personal information). To exercise these rights, contact us using the details in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.
9. Children's Privacy
Our website is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can delete it.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, contact us at:
- Business Name: Katie's Pet Store
- Address: 416 Renaissance Rd, North Brunswick Township, NJ 08902, United States
- Phone: +1 732-422-0056
- Email: support@katiesn.com
- Business Hours: Monday–Friday, 9:00 AM – 5:00 PM