Refund policy
Last Updated: June 2026
At Katie's Pet, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
30-Day Return Policy
Customers may request a return within 30 days of receiving their order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation must be provided.
Non-Returnable Items
The following items may not be eligible for return:
- Opened pet food or treats
- Used pet products
- Personalized or custom-made items
- Gift cards
- Clearance or final sale items
Return Process
To initiate a return, please contact our support team at:
Email: support@katiesn.com
Please include your order number and reason for the return request.
Once approved, return instructions will be provided.
Refunds
After we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, refunds will be processed within 3–5 business days to the original payment method.
Please note that your financial institution may require additional processing time before the refund appears in your account.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will work to resolve the issue promptly.
Contact Information
Katie's Pet
416 Renaissance Rd
North Brunswick Township, NJ 08902
United States
Email: support@katiesn.com
Phone: +1 732-422-0056