Payment Policy

This Payment Policy explains how payments are accepted and processed on our website.

1. Accepted Payment Methods

We accept the following payment methods:

  • [Visa, Mastercard, American Express, Discover]
  • [PayPal]
  • [Shop Pay / Apple Pay / Google Pay]

(Update this list to match what's actually enabled at your Shopify checkout.)

2. Currency

All prices on our website are listed in US Dollars (USD).

3. Payment Timing

Full payment is required at the time of checkout for all orders. Your order will not be processed or shipped until payment has been successfully confirmed.

4. Payment Security

All transactions are processed through secure, encrypted payment gateways. We do not store your full credit card details on our servers. Your payment information is handled directly by our secure payment processor in compliance with PCI-DSS (Payment Card Industry Data Security Standard).

5. Sales Tax

Applicable sales tax is calculated and added at checkout based on your shipping address and local tax regulations. The final tax amount will be displayed before you confirm your order.

6. Payment Authorization & Declines

By placing an order, you authorize us to charge your selected payment method for the full order amount, including applicable taxes and shipping. If a payment is declined, your order will not be processed, and you will be notified at checkout to try an alternate payment method.

7. Fraud Prevention

We reserve the right to cancel or refuse any order if we suspect fraudulent activity or unauthorized use of a payment method. In such cases, any amount charged will be fully refunded.

8. Billing Information Accuracy

You are responsible for providing accurate and current billing information at checkout, including name, billing address, and payment details. Orders may be delayed or cancelled if billing information cannot be verified.

9. Order Cancellations & Refund of Payment

If you cancel your order within 24 hours of placing it (per our Return & Refund Policy), any payment charged will be refunded in full to your original payment method within 5 business days.

10. Contact Us

For any payment-related questions, contact us at:

  • Business Name: Katie's Pet Store
  • Email: support@katiesn.com
  • Phone: +1 732-422-0056
  • Address: 416 Renaissance Rd, North Brunswick Township, NJ 08902, United States
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM