Payment Policy

Payment Policy

At Katie's Pet, we are committed to providing you with a safe, seamless, and fully transparent shopping experience. Below are the billing terms and accepted payment standards across our online store (katiesn.com).

1. Accepted Payment Methods

To ensure a fast and secure checkout process, we accept major credit/debit cards and digital wallets:

  • Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.

  • Digital Wallets: Apple Pay and Google Pay.

Note: We do not accept Cash on Delivery (COD), personal checks, wire transfers, or money orders.

2. Transaction Currency

  • US Dollars ($): All product prices, tax details, shipping charges, and order totals are processed and displayed strictly in USD ($).

3. Price Transparency & Sales Tax

  • No Hidden Fees: The price listed on our product page is the exact price you pay at checkout. There are zero unexpected handling, processing, or packaging fees added to your final total.

  • Sales Tax Included: All applicable state and local sales taxes are already included in the displayed product prices. No additional taxes will be calculated or added during checkout.

  • Free Standard Shipping: We offer 100% Free Standard Shipping on all orders across the United States.

4. Payment Security & Data Protection

Your financial security is our highest priority:

  • 256-Bit SSL Encryption: Our website uses 256-bit Secure Sockets Layer (SSL) technology to scramble and protect all sensitive data entered during checkout.

  • PCI DSS Compliance: Our billing infrastructure strictly complies with the Payment Card Industry Data Security Standard (PCI DSS). We never store, save, or retain your full credit card details on our servers.

5. Order Confirmation & E-Receipt

  • Instant Confirmation: Immediately after placing a successful order, an automated Order Confirmation Email will be sent to the email address provided at checkout.

  • This email contains your unique order number, billing summary, item breakdown, and acts as your official invoice.

6. Fraudulent Transactions & Verification Holds

To protect our customers and store from unauthorized purchases:

  • Security Holds: If our payment gateway flags an order as suspicious or high-risk (such as a severe billing and shipping address mismatch), we reserve the right to temporarily place the order on hold.

  • Verification: We may reach out via email (support@katiesn.com) or phone (+1 732-422-0056) to verify the transaction. If we do not receive verification within 48 hours, the order will be automatically cancelled and refunded in full to protect the cardholder.

7. Order Cancellations & Chargebacks

  • Cancellations: If you need to cancel an order, please email us within 12 hours of purchase. Once an order has been dispatched, it cannot be cancelled, and you must follow our standard Return Policy.

  • Billing Inquiries & Chargebacks: If you notice any unauthorized charge or discrepancy, please contact our support team before initiating a bank chargeback. Unannounced chargebacks delay resolution, whereas our team works quickly to resolve and refund any legitimate billing errors directly.

8. Customer Support & Contact Information

If you have any questions regarding billing or need payment assistance, please reach out to our team:

  • Store Name: Katie's Pet

  • Physical Address: 416 Renaissance Rd, North Brunswick Township, NJ 08902, United States

  • Phone Number: +1 732-422-0056

  • Email Support: support@katiesn.com

  • Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (Eastern Time)